Refund policy
Last updated December 10, 2025
At The Watch Vault AZ (thewatchvaultaz.com), we deal exclusively in authentic luxury timepieces and accessories. To protect our clients and our inventory, we maintain the following return terms.
We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.
Returns are accepted within 3 days of delivery if all conditions are met:
- Item is in the exact condition received: unworn, unaltered, and unpolished.
- All factory stickers/seals, tags, links, accessories, books, cards, and original packaging are present and intact.
- Original receipt/proof of purchase is included.
- Custom, special order, or marked Final Sale items are not returnable
To start a return, you can contact us at sales@thewatchvaultaz.com within 3 days of delivery. Please note that returns will need to be sent to the following address: 7447 E Southern Ave Suite 101, Mesa, AZ 85209
Include your order number, reason for return, and clear photos of the item and all packaging/contents.
Upon approval, we’ll issue a Return Authorization (RA) and packing/shipping instructions.
Ship the item within 2 business days of receiving the RA.
Important: Unauthorized or late returns will be refused and returned to sender.You can always contact us for any return question at sales@thewatchvaultaz.com.
Shipping and Insurance
Buyer is responsible for return shipping and full-value insurance.
Use a trackable, signature-required, overnight or expedited service (e.g., FedEx Overnight, UPS Next Day Air).
The Watch Vault AZ is not responsible for loss or damage in transit on returns.
Once received, items undergo verification and condition inspection.
Approved refunds are processed in 5–7 business days to the original payment method.
Original shipping is non-refundable. A 2–5% processing/restocking fee may apply to cover non-recoverable payment fees and handling.
Items showing wear, tampering, missing components, or altered condition may be reduced or denied at our discretion.
Exchanges
We do not offer direct exchanges. Complete the return process first; you may place a new order once your refund is issued.
Authenticity Guarantee
Every watch we sell is 100% authentic. If a piece is ever proven inauthentic by a recognized brand service center, you may receive a full refund or a replacement at no cost.
Transit damages and order issues
Please inspect your order upon reception and contact us immediately with in 48hrs if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact
Email: sales@thewatchvaultaz.com
Location: Mesa, Arizona
Website: thewatchvaultaz.com
Legal Notes
This policy applies to purchases made on thewatckvaultaz.com. It does not limit any rights you may have under applicable consumer protection laws.